![]() Providing information regarding costs and risks.Ensuring efficient utilization of capabilities and resources.Providing optimized service value to customers. ![]() Aiming at the economical and quality oriented provision of IT services, the guidelines focus on optimized use of resources. It has roots back in the 1980s and was originated by the UK government. The standards have been adopted by small, medium and large firms to select, plan, deliver and support IT services. It is a set of best practices for delivering IT service focused on maximizing efficiency aligned with customers’ needs. ITIL is an abbreviation of ‘Information Technology Infrastructure Library’.
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